Shipping policy

Comfy Paws Shipping Policy

Last updated: July 2025

Order Processing

  • Processing time: All orders are typically processed within 1–2 business days (Monday–Friday, excluding holidays) after payment confirmation.

  • Order cutoff: Orders placed before 2 PM IST ship the same day—orders placed after will begin processing the next business day.

Domestic Shipping (India)

Service Cost Transit Time¹ Free Over ₹999?
Standard (Ground) ₹49 3–5 business days Yes
Expedited (Air) ₹149 1–2 business days No

¹ Transit times are estimates from dispatch date; remote areas may incur +1–2 days.

International Shipping

  • Supported regions: USA, Canada, UK, EU, Australia, Singapore.

  • Rates & transit: Calculated at checkout based on weight, dimensions, and destination.

  • Duties & taxes: Import duties, VAT/GST, and brokerage fees may apply as per your country’s regulations. These are the recipient’s responsibility.

Tracking Your Order

  1. Once your order ships, you’ll receive an email with a tracking number and link.

  2. You can also view shipment status under My Account › Order History on our site.

  3. If your tracking hasn’t updated within 48 hours of dispatch, please reach out to us.

Lost, Stolen, or Damaged Packages

  • Lost/stolen: If your carrier shows “Delivered” but you can’t locate your package, contact us within 7 days so we can file a claim.

  • Damaged in transit: Please save all packaging and contents, then email hello@thecomfypaws.com with photos. We’ll arrange a replacement or refund.

Address Changes & Cancellations

  • Before shipment: Contact us at hello@thecomfypaws.com or +91 6303 286 347 within 1 hour of placing your order to update address or cancel.

  • After shipment: You may be responsible for any re‑delivery or return fees.

Bulk & Subscription Orders

  • Bulk discounts: Orders of 10+ units qualify for tiered shipping rates—contact wholesale@thecomfypaws.com.

  • Auto‑ship subscriptions: Enjoy free standard shipping on any recurring order (min. ₹499/month).

Contact Us

Questions? Our Shipping Team is here to help:

Thank you for choosing Comfy Paws—happy pampering!